Introduction

The total cost of treatment and the nature/extent of follow-up treatments will be assessed during the consultation with the practitioner. Patients will be provided with a detailed estimate of costs before proceeding with any treatment. We do not treat individuals under the age of 18. Valid identification may be required to verify age.

Payments

All payments for consultations and treatments must be made in full prior to or on the day of the treatment. Accepted forms of payment include cash, credit/debit cards, and other approved electronic payment methods.

Deposits and Booking Fees

A non-refundable, non-transferable deposit is required to secure all bookings. This deposit will be deducted from the total cost of the consultation/treatment.

Appointment Cost | Deposit Required

Less than £50 | £10

Less than £250 | £40

Over £250 | £60

Failure to Attend, Late Arrivals, Rescheduling, and Cancelling

If a client fails to attend their appointment or is more than 15 minutes late, they will forfeit their deposit, which cannot be used towards future appointments. We are able to reschedule appointments provided we are given at least 4 days' notice before the treatment date. The rescheduled appointment must be within 21 days of the original appointment.

Follow-Up/Review Appointments

All review appointments for anti-wrinkle treatments must be requested between 14 and 21 days following the initial treatment. The review appointment will be booked no later than 28 days after the initial treatment. Any follow-up requests falling outside this timeframe will be considered new treatments and will need to be booked and paid for as per the standard rates.

Price Structuring & Packages

While there are many bespoke packages, individual quotes may vary based on the quantities used. Different facial features may require more or fewer treatment syringes, or the treatment itself may differ following a consultation and facial assessment. This will be discussed with you by your practitioner on the day of treatment.
Products purchased in a package can only be used in one appointment. Packages cannot be split over multiple appointments.
Clients may require more or fewer units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or price reductions will be permitted if a client purchases a package but does not, or cannot safely, use all the product units in one appointment. Clients must agree to these terms before purchasing any package.
All consequent treatments, as part of a course, must be used within the time schedule recommended by our practitioner. Falling outside of that schedule could deem the treatment no longer clinically appropriate and treatment may be refused unless discussed in advance.

Unable to be Treated

Prior to commencing any treatment, all clients will be subject to a consultation. This will entail reviewing medical history and managing expectations. If for clinical or safety reasons the practitioner deems it inappropriate to provide treatment, this professional opinion must be respected. The deposit will be retained for the consultation. If appropriate alternative treatment can be offered, this will be presented.

Refund Policy

Due to the nature of our services, all treatments are non-refundable once administered.
In the event of a serious adverse reaction directly related to the treatment administered at the clinic, a review will be conducted, and appropriate remedial action will be taken. This may include a follow-up treatment at no additional cost.
Refunds for prepaid packages or unused sessions will be considered on a case-by-case basis and may be subject to a cancellation fee.
If the original treatment does not achieve the desired look, results cannot be guaranteed due to individual differences in response to treatment. Therefore, no refunds can be given for these occurrences.

Complaints

My Features takes pride in the quality of its service and will endeavor to resolve any complaints as quickly as possible.

In the event of a possible adverse reaction to a product following treatment, please contact us as soon as possible. One of our lead practitioners will then contact you as a matter of urgency.
If you have a query regarding asymmetry, please contact us with photographs. If a review/correction is required, an appointment will be booked for you. At this appointment, we will review your before and after photos, your treatment record, and the outcome of your treatment to decide what action is required.

If a correction is necessary, then this will be offered. If the outcome of the treatment is satisfactory and more product is required for the individual patient, then a charge will be made for the additional product.

Complaints about any aspect of My Features should be made in writing by emailing myfeatures.uk@gmail.com.